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深圳滿意度咨詢(SSC)的醫(yī)院職工滿意度調(diào)查指標(biāo)設(shè)計 市場調(diào)研
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醫(yī)院職工滿意度調(diào)查指標(biāo)的設(shè)計應(yīng)該根據(jù)具體情況進(jìn)行調(diào)整,以下是一些常見的指標(biāo):
1. 工作環(huán)境滿意度:包括職工對工作場所、設(shè)備、通風(fēng)、采光等環(huán)境條件的滿意度。
2. 工作內(nèi)容滿意度:包括職工對自己的工作任務(wù)、工作量、工作難度、工作內(nèi)容的滿意度。
3. 工作支持滿意度:包括職工對醫(yī)院的人事、財務(wù)、技術(shù)、管理等支持服務(wù)的滿意度。
4. 崗位責(zé)任滿意度:包括職工對自己的工作職責(zé)、權(quán)利、義務(wù)等的滿意度。
5. 同事關(guān)系滿意度:包括職工對同事間的合作、支持、信任、友好等關(guān)系的滿意度。
6. 獎勵制度滿意度:包括職工對醫(yī)院的薪酬、福利、激勵等獎勵制度的滿意度。
7. 職業(yè)發(fā)展?jié)M意度:包括職工對醫(yī)院的培訓(xùn)、晉升、發(fā)展等職業(yè)發(fā)展機(jī)會的滿意度。
8. 領(lǐng)導(dǎo)管理滿意度:包括職工對醫(yī)院領(lǐng)導(dǎo)的管理風(fēng)格、決策能力、溝通能力等方面的滿意度。
以上指標(biāo)是對醫(yī)院職工滿意度調(diào)查中常用的一些方面,根據(jù)實(shí)際情況可適當(dāng)調(diào)整或添加。
深圳滿意度咨詢有限公司(SSC)服務(wù)公共事業(yè)單位客戶項(xiàng)目包含了行政服務(wù)滿意度調(diào)查、物業(yè)服務(wù)滿意度調(diào)查、第三方滿意度調(diào)查、食品安全滿意度、廣州市民滿意度調(diào)查公司、廣州地產(chǎn)客戶滿意度調(diào)查、廣州業(yè)主滿意度調(diào)查等多種類型第三方測評項(xiàng)目,調(diào)查項(xiàng)目覆蓋了國內(nèi)150余個城市,通過電話調(diào)查、網(wǎng)絡(luò)問卷和街頭訪問等方式調(diào)研有效樣本超1,000,000個。
Design of satisfaction survey indicators for hospital employees
Designing satisfaction survey indicators for hospital employees can involve the following considerations:
Job satisfaction: This can include aspects such as satisfaction with work tasks, workload, work-life balance, job security, and opportunities for career growth.
Compensation and benefits: This can include factors such as salary, health insurance, retirement benefits, paid time off, and other perks.
Working environment: This can include factors such as physical working conditions, equipment and resources, workplace culture, and relationships with colleagues.
Management and leadership: This can include factors such as communication with managers and supervisors, feedback and recognition, and overall satisfaction with leadership.
Training and development: This can include aspects such as access to training and professional development opportunities, feedback on job performance, and opportunities for advancement.
Overall satisfaction: This can involve measuring employees' overall satisfaction with their job and their employer, as well as their likelihood to recommend the hospital as a workplace to others.
These indicators can be measured through a variety of survey questions and rating scales, such as Likert scales, multiple-choice questions, and open-ended questions. It is important to balance the use of both qualitative and quantitative measures to obtain a comprehensive understanding of employee satisfaction.
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