本文由上書房信息咨詢（天津市場調查）出品，歡迎轉載，請注明出處。中國獨立第三方調研機構四川市場調查公司上書房信息咨詢針對不同行業、不同對象進行了研究衍生，包括顧客滿意度、滿意度調研、客戶滿意度、物業滿意度、員工滿意度、商戶滿意度、患者滿意度等不同行業、不同類型被訪者進行針對性的研究模型。

汽車客戶滿意度調查通常包括以下內容：

1、購車體驗：

·購車過程的順利程度

·銷售人員的專業程度和服務態度

·試駕體驗和車輛展示

·交付和交車流程

2、車輛質量和性能：

·車輛的整體質量評價

·引擎性能和動力表現

·懸掛系統和駕駛舒適性

·剎車性能和安全性能

·燃油經濟性和續航里程

3、售后服務：

·售后維修和保養服務的質量和效率

·零部件供應和配件可獲得性

·售后服務中心的設施和設備

·售后服務人員的專業水平和服務態度

4、客戶體驗和滿意度：

·品牌形象和聲譽

·與汽車品牌的關聯度和認同感

·售后服務的響應速度和問題解決能力

·車輛保修和質量保證的滿意程度

·售后服務費用和價值感

5、推薦意愿和口碑：

·是否愿意推薦該汽車品牌給他人

·通過口碑和社交媒體對該汽車品牌的評價和反饋

6、其他補充問題：

·其他特定的調研內容根據需求定制

以上內容可以作為汽車客戶滿意度調查的參考，具體的調查內容可以根據實際情況和研究目的進行修改和定制。 

深圳獨立市場調查公司上書房信息咨詢在2022年服務客戶超過100家，包含了寫字樓、產業園區、住宅、上海第三方滿意度測評、景區滿意度調查、滿意度調查問卷、深圳公眾民意調研、客戶滿意度調查、廣州醫院滿意度測評、開展購物滿意度調查、開展購物市場調查、滿意度調查報告、第三方評估市場調查公司、第三方評估市場調研、第三方評估市場調研機構、成都市場調查、上海小區業主滿意度調查等多種類型，調查項目覆蓋了國內160余個城市，通過電話調查、網絡問卷、現場訪問、深度訪談、焦點小組等方式調研有效樣本超5,000,000個。

The content of a car customer satisfaction survey

The content of a car customer satisfaction survey typically includes:

1、Purchase experience:

·Smoothness of the purchasing process

·Professionalism and attitude of the salesperson

·Test driving experience and vehicle showcase

·Delivery and handover process

2、Vehicle quality and performance:

·Overall quality assessment of the vehicle

·Engine performance and power delivery

·Suspension system and driving comfort

·Braking performance and safety features

·Fuel economy and range

3、After-sales service:

·Quality and efficiency of after-sales maintenance and servicing

·Availability of spare parts and components

·Facilities and equipment at the service center

·Professionalism and attitude of after-sales service staff

4、Customer experience and satisfaction:

·Brand image and reputation

·Association and identification with the automotive brand

·Responsiveness and problem-solving ability of after-sales service

·Satisfaction with vehicle warranty and quality assurance

·Cost of after-sales service and perceived value

5、Likelihood of recommendation and word-of-mouth:

·Willingness to recommend the automotive brand to others

·evaluation and feedback on the automotive brand through word-of-mouth and social media

6、Additional supplementary questions:

·Other specific research content customized as per requirements

The above content can serve as a reference for a car customer satisfaction survey, and the specific survey content can be modified and customized based on the actual situation and research objectives.